Help

Check your spam or junk folder first. You can request a new code after 60 seconds, and each code works for 5 minutes, so use the newest one. Also check that your email address is spelled correctly.

After several wrong passwords in a row, sign-in pauses for a while to protect your account. Wait an hour and try again, or use “Forgot password” to set a new one.

Tap “Forgot password” on the sign-in page, and we’ll email you a code to set a new one. We can never see your old password or send it to you.

We send it when your account is online on noticeably more devices than one person normally uses. If they’re all yours, there’s nothing to do. If not, change your password first, then reset your subscription link in your dashboard and import the new link on your own devices.

Ask through Tickets in your dashboard and we’ll delete it within 30 days. We delete your account data, except order records we’re legally required to keep for accounting. See our Privacy Policy.

Yes. Every new account comes with a trial, so you can try it on your own network before deciding whether to pay. The current trial is shown when you sign up.

Uploads and downloads are counted together. For how rates work, see our Terms of Service. Protocol overhead doesn’t count toward your data. If you’re worried about running out, set up a data reminder in your dashboard (we’ll email you when you reach 80%). If you need a lot of data, upgrade to a larger plan.

Refresh your dashboard first, since payments can take a few minutes to confirm. If you have an older unpaid order, cancel it first, because it blocks new ones. Unpaid orders are also canceled automatically after 2 hours. If it’s still not active, send a ticket with your payment receipt.

Your connection pauses until you renew or add data in your dashboard. Your account and settings are kept. When you’ve used 80% of your data, we’ll email you a reminder, which you can turn off in your dashboard.

No. To better support common payment methods, we use a third-party payment provider, so we can’t offer refunds for now. Please start with the free trial and make sure the service works well on your network before you pay. We also suggest paying monthly. If we run a special offer and you’ve come to fully trust us, that’s the time to consider paying quarterly or yearly. Full details are in our Terms.

Yes. If the connection service is fully down for more than 4 hours in a row (as recorded on our status page), we’ll automatically add data to your plan, with no need to ask. It’s based on the number of days affected, with any part of a day counting as a full day, and you get one-thirtieth of your plan’s monthly data per day. For example, a 100 GB plan that’s down for 1 day gets 3.3 GB.

As many as you like, but the account is for you alone. All your devices share your plan’s data. We don’t tie your account to any one device, so you can switch phones or computers anytime.

Apps that manage network connections are sometimes flagged by mistake. Only download the app from the link in your dashboard, and check that the web address is ours. If the warning doesn’t go away, send a ticket before deciding whether to allow it.

This is a standard macOS check for apps from outside the App Store. The exact steps for your Mac are in your dashboard. Never turn off your Mac’s security settings to get around it.

That’s normal. The first time the app sets up a secure connection, your phone asks once. Just tap Allow. Only one app of this kind can be on at a time, so turn off any others first.

Use the import button in your dashboard that matches your app, so the format is right. Then update your app to the latest version and refresh the host list. Setup

Refresh the subscription in your app, or turn on automatic updates. Your dashboard shows how.

If you think someone may have signed in to your account, change your password first. Then reset the link in your dashboard. The old link stops working immediately, and devices still using it usually can’t connect within a few minutes. Then import the new link on each of your devices.

Check your dashboard first: your data may have run out, or your plan may have expired. If both are fine, update the host list in your app, make sure your device clock is set automatically, and restart the app. Our status page shows whether the problem is on our side.

Your device may be remembering a wrong address for that site. Restart your app, then turn airplane mode on and off (on a phone) or restart your computer. On Android, also turn off Private DNS. You can also try the site in a private browser window.

The app may not have restored your network settings when it closed. Open the app, disconnect properly, then quit. If that doesn’t help, restart your computer.

Leave it on “自动选择” (automatic selection). Your app regularly measures every host’s latency and connects to the fastest one, and if the host you’re on runs into trouble, it switches on its own. You only need to pick a host by hand if you need a particular location, or if one host keeps failing to connect. To go back, select “自动选择” again. The TCP or UDP at the end of a host’s name is its connection type, and some routes offer both. Some networks restrict UDP, in which case UDP hosts won’t show a latency number and automatic selection will move you to one that works within a few minutes.

Our routes always use IPv6 first. Lately, IPv4 addresses of servers abroad have been restricted from China much more often than IPv6 ones, so every route’s default entrance is on IPv6, with IPv4 kept only as a backup. If everything works on 4G/5G mobile data but no host shows a latency number as soon as you join a particular Wi‑Fi network, that Wi‑Fi usually has no IPv6: please turn on IPv6 in your router. Normally, leave your app on “自动选择”. On a network without IPv6, it switches to “IPv4 备用” (IPv4 backup) on its own. Back on a network with IPv6, Clash Verge Rev and FlClash switch back by themselves; with sing-box, disconnect and reconnect once.

More people are online in the evening. Leave it on “自动选择”, and your app will retest regularly and switch to whichever host is faster at the time. If it stays slow, retest latency in your app by hand.

Battery-saving settings can stop apps in the background. Allow the app to run in the background in your phone’s battery settings.

Devices at home should be reached directly, not through SpiritFox. Use the default rules from your dashboard, which keep local addresses direct.

Your app decides which traffic goes through SpiritFox. The default rules from your dashboard send nearby sites direct and everything else through SpiritFox. Your dashboard shows how to change this.

Each service offers content by region, and some detect VPNs and proxies. We test from hosts in every region every day, and gather the results on Streaming and AI apps, so you can pick the right host. AI apps also look at where you yourself are located.

When a sign-in looks unfamiliar, a website asks for a quick check. Completing it once usually settles it.

Our official web addresses are listed in your dashboard. We never ask for your password by email, message or chat, and we never send payment details that way.

Only what it takes to run your account. We don’t log the sites you visit. See Privacy and our Privacy Policy.

Sign in and open Tickets in your dashboard. That way, we can deal with your account directly and safely. Can’t sign in, or haven’t signed up yet? Email [email protected].