Who we are
We are SpiritFox (“we”, “us”). By creating an account, you agree to these terms, our Privacy Policy and our Usage Rules.
The service
SpiritFox provides encrypted connections through our hosts to the internet. Plans differ by traffic and duration. The plans on offer, with their prices, are shown in your dashboard before you pay.
Your account
- SpiritFox is not offered to people who live in the European Union or the European Economic Area. By signing up, you confirm that you don’t live there.
- You need a valid email address to sign up, and you must be at least 18 years old.
- Keep your password and subscription link private. You’re responsible for what happens on your account.
- An account is for you alone, and you can use it on all your devices. Sharing it with others, reselling it or sharing it publicly is not allowed.
Fair use
Use SpiritFox lawfully and in a way that doesn’t harm others or the service. You may not:
- break the law, or infringe other people’s rights;
- attack, scan or disrupt other systems;
- send spam or bulk unsolicited messages;
- resell or redistribute the service;
- use the service in ways our Usage Rules don’t allow.
The Usage Rules are linked on the sign-up page, and you accept them together with these terms when you create your account. They are always available in your dashboard.
Traffic and payment
- Uploads and downloads are counted together. Almost every route counts data at 1:1. A few routes are relayed through two servers, an entry and an exit, and may count at more than 1:1. The highest rate is currently 1:1.5, used only on routes relayed through more than one server (US West, for example). Rates depend on how each hosting provider charges, and may change if their pricing changes, with notice in your dashboard beforehand. Protocol overhead doesn’t count toward your plan. If you’re worried about running out, turn on the traffic reminder in your dashboard (we email you when you reach 80%). If you need a lot of traffic, upgrade to a larger plan.
- Prices, plan details and the trial are shown in your dashboard before you pay.
- Unused traffic does not carry over to the next plan period.
- Plans don’t renew automatically. You decide when to buy again.
Refunds
- Payments can’t be refunded. Please use the free trial first to check that the service works for you.
- If the consumer law where you live gives you a right to withdraw from a purchase, that right still applies, and a withdrawal is refunded in full, without fees. If you ask us at checkout to start the service right away, and confirm you understand what that means, a withdrawal is refunded minus the part of the service you have already used.
- If you open a chargeback without contacting us first, the chargeback takes the place of a refund, and we don’t refund the same payment again.
Suspension and closing an account
- If an account breaks these terms or the Usage Rules, we may warn, limit, suspend or close it, depending on how serious the problem is. Where we can, we’ll tell you why, and you can ask a person to review the decision.
- You can close your account at any time through Tickets in your dashboard.
Availability
We work to keep SpiritFox running at all times, but no network service can promise uninterrupted access. We may carry out planned maintenance, which we announce on our status page and in your dashboard. Other websites and apps decide for themselves what they offer and to whom, and we don’t control that. If the connection service is fully down for more than 4 hours in a row (as recorded on our status page), we’ll automatically add data to your plan, with no need to ask. It’s based on the number of days affected, with any part of a day counting as a full day, and you get one-thirtieth of your plan’s monthly data per day. For example, a 100 GB plan that’s down for 1 day gets 3.3 GB.
Third-party services
Names of other services on our website are used only to describe what works with SpiritFox. We are not affiliated with them, and their own terms apply when you use them.
Our content
The SpiritFox name, logo, website and apps we make are ours. You may not copy or reuse them in a way that suggests you are us or are approved by us.
Liability
To the extent the law allows, SpiritFox is provided “as is”. We’re not liable for indirect or consequential losses. Our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
Changes to these terms
If we change these terms, we’ll post the new version here with a new effective date. For important changes, we’ll tell you in your dashboard at least 30 days before they take effect. If you don’t agree, you can close your account before then.
Your consumer rights
Nothing in these terms takes away rights you have under the consumer law of the place where you live.
Other terms
If one part of these terms can’t be enforced, the rest still applies. These terms are the whole agreement between you and us about the service.
Questions about these terms: Tickets in your dashboard, or email [email protected].